Refund Policy

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• Site & Landscape Work Estimates & Deposits: All estimates are valid for a limited time and subject to change due to material costs, site conditions, or scope changes (30 days). A non-refundable deposit is required to secure scheduling and materials (20%). Deposits cover planning, mobilization, and material ordering.

• Cancellations Before Work Begins: If the client cancels prior to 2 weeks before work starting 10% of the deposit will be refunded. If the client cancels with it 2 weeks of the work starting, the deposit is non-refundable. Any additional payments beyond the deposit may be refunded minus administrative costs, material restocking fees, or non-recoverable expenses.

• Cancellations After Work Begins: Once work has started, no refunds will be issued for completed labor, installed materials, or work in progress.

• The client is responsible for payment for all work performed and materials ordered up to the cancellation date.

• Weather & Site Conditions Delays: due to weather, unsafe conditions, or unforeseen site issues do not qualify for refunds. Scheduling will be adjusted as needed.

• Changes to Scope of Work: Any changes requested by the client may affect pricing and timelines. Approved changes are not eligible for refunds.

• Plant & Material Warranty Natural Materials (plants, sod, soil, stone, etc.) are not guaranteed unless explicitly stated in writing.

• We are not responsible for failure due to weather, pests, soil conditions, improper maintenance, or acts of nature.

• Unsatisfactory Work: Concerns must be reported within a reasonable time after completion (30 days). 

• We will make reasonable efforts to correct verified workmanship issues.

• Refunds are not guaranteed and are issued at our discretion.

• Final Payments Final payment is due upon completion unless otherwise agreed in writing. Failure to pay may result in collection efforts or liens as permitted by law.